8x8 Work
TL;DR
8x8 Work is the cloud phone, video, and messaging hub that replaces clunky office PBX systems — letting every employee take the office line on their desk phone, laptop, or mobile, at a fraction of the old hardware cost.
Pricing
Starting at $24/user/mo
Details
What is 8x8 Work?
8x8 Work is a unified communications platform that bundles cloud phone service, video conferencing, and team messaging into one hub — the modern replacement for the office PBX. It lets staff use the same business number on a desk phone, laptop, or mobile app, with features like hosted PBX, call queues, IVR, and SMS, plus integrations with the likes of Microsoft Teams and Salesforce. TrustRadius scores it 8.5 out of 10 across 982 reviews. Reviewers love the user-friendly interface, the strong mobile apps, the robust call handling, and the cost savings over traditional phone systems. The gripes are inconsistent support, some call quality hiccups, and pricing that is not the cheapest in the VoIP space. For small and mid-sized teams that want one platform for phone, video, and messaging without managing PBX hardware, 8x8 Work is a dependable, well-reviewed choice.
Key Features
- Cloud phone — hosted PBX with HD voice quality
- Video meetings — secure, built-in video conferencing
- Team messaging — chat with file sharing
- Mobile apps — top-rated iOS and Android softphone
- Call handling — queues, transfers, and call logging
- IVR and auto attendant — multi-level phone menus
- SMS and fax — text messaging and fax to email
- Integrations — Microsoft Teams, Salesforce, Zendesk, NetSuite, Slack
- Admin console — self-service user and extension management
- Analytics — call reporting and Conversation IQ insights
Who is it for?
- Small and mid-sized teams replacing a traditional PBX system
- Mobile-first workforces that need the office line on the go
- Companies already using Microsoft Teams who want integrated calling
- Teams that want phone, video, and messaging in one platform
Who is it NOT for?
- Tiny teams that only need a basic phone number
- Budget-conscious buyers undercut by lighter VoIP options
- Organizations that need guaranteed enterprise-grade support
- Teams on unreliable internet connections who cannot risk call drops
The Bottom Line
8x8 Work earns a 4.3 out of 5 across 985 reviews, and the story is consistent: great mobile apps, easy setup, robust calling features, and real savings over a traditional PBX. The caveats are fair — support can be inconsistent, calls occasionally glitch, and it is not the cheapest VoIP around. My verdict: for growing teams that want a single cloud platform for phone, video, and messaging — especially ones already living in Microsoft Teams — 8x8 Work is a strong, well-reviewed buy. If you just need cheap business calls, lighter options will save you money.
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