Broadvoice | GoContact

Contact Center, SIP Trunking Solutions, VoIP Providers, Unified Communications as a Service (UCaaS) Solutions
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paid★★★★★★★★★☆9.2

TL;DR

Broadvoice | GoContact is a cloud communications provider offering UCaaS (b-hive phone system), an AI-powered CCaaS contact center (GoContact), SIP trunking, and business texting for SMBs and mid-market companies. TrustRadius scores it 9.2/10 across 558 reviews — reviewers rave about the customer support and cost savings, but flag mobile app stability and onboarding.

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Pricing

Starting at From $10 per user per month (b-hive Metered; contact center custom quote)

Free TierFree TrialSaaSiOSAndroid

Details

What is Broadvoice | GoContact?

Broadvoice | GoContact is a cloud communications company serving small and mid-market businesses, BPOs, and distributed teams. Its b-hive platform is the phone system: unlimited calling, auto attendant, call forwarding and recording, find-me/follow-me, hot desking, business SMS, and a Communicator app that adds team chat, softphone, video, and screen sharing. GoContact is the AI-powered omnichannel contact center — IVR, intelligent routing, queues, scripting, ticketing, chat and social integration, quality management, e-learning, and reporting — built for support and sales teams. Broadvoice also sells SIP trunking for companies keeping their existing PBX hardware. The through-line in TrustRadius reviews (9.2/10 across 558 reviews) is customer support: 100% of reviewers call it out, and cost savings show up for about a third of users. The consistent gripes are the mobile app's stability, some confusing UI navigation, and onboarding that can leave you waiting. Pricing is aggressive — from $10/user/month — but the best rates assume multi-year terms, and the contact center is quote-only. For SMBs and mid-market teams that want a reliable, cheaper phone system with genuinely helpful humans behind it, Broadvoice is hard to beat on value.

Key Features

  • *b-hive Cloud PBX** — Cloud phone system with unlimited US/Canada calling and a full set of call features
  • *GoContact CCaaS** — Omnichannel contact center with IVR, intelligent routing, queues, and reporting
  • *GoAI** — AI-powered agent assist, routing, and self-service built into the contact center
  • *Communicator** — Team chat, softphone, video conferencing, and screen sharing in one app
  • *SIP trunking** — Carrier service to keep existing PBX hardware running
  • *Business texting** — SMS/MMS with automated campaigns and reply management
  • *Call management** — Call recording, forwarding, find-me/follow-me, hot desking, and call park
  • *Virtual fax** — Send and receive faxes by email
  • *Mobile apps** — iOS and Android apps to call and manage from anywhere
  • *Integrations** — Salesforce, Microsoft Dynamics, and popular CRM tools

Who is it for?

  • Small and mid-market businesses replacing outdated or expensive legacy phone systems
  • Companies chasing serious cost savings on their monthly communications bills
  • Teams with remote or distributed workforces that need reliable mobile and softphone access
  • BPOs and contact centers wanting an AI-powered omnichannel CCaaS
  • Organizations that value responsive, human customer support

Who is it NOT for?

  • Teams needing deep enterprise contact center customization — look at Genesys or Five9
  • Businesses that want month-to-month terms without multi-year commitments
  • Users who depend heavily on the mobile app — stability complaints are the most common gripe
  • Companies needing advanced call-group and automated-response flexibility on cheap plans

The Bottom Line

Broadvoice | GoContact is the value pick of cloud communications: a 9.2/10 on TrustRadius across 558 reviews, support that 100% of reviewers rave about, and pricing from $10/user/month that genuinely cuts phone bills. The catch is the fine print — the best rates demand 3-year commitments, the mobile app has stability issues you should test first, and onboarding can be slow. For SMBs and mid-market teams that just want a reliable, cheaper phone system with real humans behind it, this is one of the best deals in the category. My verdict: strong buy on price and support — just budget for the contract term and put the mobile app through its paces before you sign.

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