Cisco Unified Communications Manager
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TL;DR
Cisco Unified Communications Manager (Call Manager) is Cisco's enterprise call-control platform that powers IP telephony, voice/video calls, presence, and messaging across an organization — the backbone of a Cisco unified communications deployment.
Key Facts
Pricing
Starting at Custom (per-user licensing)
Additional Pricing Information
Cisco Unified Communications Manager (Call Manager) is licensed per user with custom quotes depending on call control features, phone models, and integration. It can be deployed on-premise, as a virtualized instance (UCM on Cisco HyperFlex/VMware), or consumed through Cisco Webex Calling (cloud). There is no public price list; total cost is driven by user licenses, voice/PSTN hardware, and professional services.
Details
What is Cisco Unified Communications Manager?
Cisco Unified Communications Manager — commonly called Call Manager — is the call-control heart of enterprise Cisco telephony. It manages IP phone registration, call routing, dial plans, presence, video, and messaging across an organization, typically deployed on-premise or as a virtualized instance and licenced per user. TrustRadius reviewers score it 8.6 out of 10 across 173 reviews — a strong showing that reflects its maturity and reliability. Reviewers praise its rock-solid call control, PoE phone support, quality voice, and deep integration with the rest of the Cisco collaboration stack. The downsides are equally clear: complexity that demands a dedicated Cisco UC administrator, a steep learning curve, and a Cisco-centric design that resists mixing with other vendors. For established Cisco shops that need dependable, feature-rich telephony at scale, Call Manager is a proven workhorse; for anyone not already steeped in Cisco, modern cloud UCaaS options like Webex Calling or Microsoft Teams Phone deliver comparable calling with far less administrative burden.
Key Features
- Call Control — Central IP telephony call routing, dial plans, and device management
- VoIP & PoE — High-quality IP telephony with power-over-Ethernet phone support
- Presence & Messaging — Presence, instant messaging, and integrated calling
- Video & Conferencing — Voice/video calls and conferencing integration
- Scalability — Supports thousands of users across distributed sites
- Cisco Integration — Deep ties with Webex, UCCX, and the Cisco networking stack
- Admin & Monitoring — Centralized administration and call detail reporting
Who is it for?
- Established Cisco networking shops adding or upgrading enterprise telephony
- Organizations of hundreds to thousands of users needing reliable call control
- IT teams with dedicated Cisco UC administrators and training
- Enterprises wanting deep integration with their existing Cisco collaboration stack
Who is it NOT for?
- Small businesses needing quick, simple phone systems
- Teams without Cisco administration expertise — this is not a set-and-forget platform
- Organizations mixing many non-Cisco phones or services
- Anyone wanting a cloud-first, zero-hardware UCaaS experience
The Bottom Line
Cisco Unified Communications Manager is a mature, reliable call-control platform that shines inside a Cisco-centric enterprise — powerful, scalable, and feature-rich. But it's complex and expensive to run, demanding dedicated administration; if you're not already a Cisco shop, a modern cloud UCaaS is far simpler.
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