ConnectWise ScreenConnect
TL;DR
ConnectWise ScreenConnect is a remote support and access tool for IT teams and MSPs, offering fast, reliable sessions, unattended access for proactive maintenance, and cross-platform coverage across Windows, macOS, Linux, and mobile.
Pricing
Details
What is ConnectWise ScreenConnect?
ConnectWise ScreenConnect (formerly ConnectWise Control) is a remote support and access platform built for IT help desks and managed service providers. Technicians can jump into on-demand sessions with a quick link, or deploy unattended agents for proactive maintenance, patching, and scripting. Its signature features — backstage access, toolboxes, and fast sessions that hold up on poor connections — make it a favorite among MSPs who pair it with ConnectWise PSA and RMM. TrustRadius rates it 8.4 out of 10 across 1,199 reviews, with reviewers consistently praising reliability, ease of use for technicians, security, and value. The recurring complaints: rising pricing, a cumbersome connection experience for end users, lag on lower-spec devices, weak iOS support, and a dated, dense interface. It can be cloud-hosted by ConnectWise or self-hosted, though the self-hosted path carries a real security patching burden. For IT teams and MSPs who want fast, reliable, affordable remote support, ScreenConnect is one of the highest-rated options on the market.
Key Features
- Remote support — on-demand sessions via quick connect links
- Unattended access — persistent agents for proactive maintenance
- Backstage — behind-the-scenes access without disrupting end users
- Toolbox — one-click scripts and utilities during sessions
- File transfer and clipboard sharing — move files between machines
- Session recording — audit and training playback
- Cross-platform — Windows, macOS, Linux, iOS, and Android
- Customization — white-label branding and extensions
- Integrations — ConnectWise PSA, RMM, and helpdesk platforms
- Deployment options — cloud-hosted by ConnectWise or self-hosted
Who is it for?
- IT help desks supporting internal or external users remotely
- Managed service providers and value-added resellers
- Teams that need unattended access for patching and maintenance
- Organizations that want fast, reliable sessions at a low cost
Who is it NOT for?
- Teams that rely on remote access from iOS mobile devices
- Organizations burned by rising prices and multi-year contracts
- Those who want to avoid the patch burden of self-hosted security
- Anyone wanting a simple, consumer-friendly tool — TeamViewer is easier
The Bottom Line
ConnectWise ScreenConnect earns an 8.4 out of 10 across 1,199 reviews, and the praise is remarkably consistent: fast, reliable sessions, easy deployment, and strong ROI. Technicians who have run it for years say they would not give it up. The warnings are equally consistent — prices keep rising, unattended access costs extra, iOS support is a gap, and self-hosted instances have a real security patching burden. My verdict: for MSPs and IT teams, this is the remote support tool to beat on speed and value. Go cloud-hosted, budget for the price increases, and keep your unattended-access licensing honest when you price it.
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