Fuze
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TL;DR
Fuze was a cloud-based unified communications platform offering IP PBX voice, video conferencing, and collaboration tools — now retired and absorbed into 8x8 as of December 31, 2025.
Key Facts
Free version: No free version
Pricing
Starting at $15/user/mo
Fuze Meetings
- Video conferencing only
Fuze Calling
- Voice + meetings
Fuze Pro
- Voice + meetings + collaboration
Fuze International
- Global calling included
Fuze Unlimited Global
- Unlimited global calling
Additional Pricing Information
Fuze was permanently retired on December 31, 2025 and migrated to the 8x8 platform. Historical pricing ranged from $15/user/mo (Meetings) to $65/user/mo (Unlimited Global). No new signups available.
Details
What is Fuze?
Fuze was a cloud-based unified communications platform founded in 2006 (originally as ThinkingPhones) that offered IP PBX voice service, video conferencing, content sharing, and instant messaging. Acquired by 8x8 in 2020, the platform was permanently retired on December 31, 2025, with all customers migrated to the 8x8 platform. TrustRadius reviewers give it an 8.2 out of 10 across 200 reviews, with consistent praise for reliable voice quality (especially with QoS), seamless Salesforce integration for logging call activity, and a responsive support team available 24/7. The platform handled the COVID-19 remote work transition exceptionally well — employees took desk phones home and continued working as if in the office. The Contact Center add-on with live listening and coaching was a standout for sales and collections teams. The main pain points were the lack of MS Teams direct routing (the dealbreaker for many organizations), high overall cost (licenses plus per-minute dialing), confusing admin consoles, and short phone lifecycle with EOL devices losing support. Pricing ranged from $15/user/mo for meetings-only to $65/user/mo for unlimited global calling. For organizations that used Fuze and need a successor, 8x8 is the direct replacement; for teams evaluating UCaaS providers today, RingCentral, Dialpad, and Zoom Phone offer more modern platforms.
Key Features
- Cloud PBX — Enterprise-grade hosted voice with auto attendants, IVR, and call routing
- Video Conferencing — HD video meetings with screen sharing and recording
- Instant Messaging — Real-time chat with file sharing and presence indicators
- Salesforce Integration — Call activity logging directly into CRM
- Contact Center — Live listening, coaching, and queue management for support/sales teams
- Call Reporting — Detailed analytics on call activity and individual performance
- Mobile App — Full UCaaS functionality on iOS and Android
- Global Calling — International calling plans with local numbers in 60+ countries
Who is it for?
- Mid-market to enterprise organizations (200-5,000+ users) replacing legacy PBX systems
- Teams that need reliable voice quality and Salesforce CRM integration
- Contact centers that require live listening and agent coaching features
- Organizations that had remote/hybrid workforces before the 8x8 migration
Who is it NOT for?
- Anyone evaluating UCaaS providers today — Fuze is retired, choose 8x8, RingCentral, or Dialpad instead
- Teams that need MS Teams direct routing — Fuze never supported it, and it was a primary reason customers left
- Budget-conscious organizations — the total cost (licenses + per-minute charges) was higher than competitors
- Small businesses or SOHO — the platform had way more capability than small offices needed
The Bottom Line
Fuze was a solid UCaaS platform with genuinely reliable voice quality and excellent Salesforce integration, but the lack of MS Teams routing, high costs, and confusing admin drove customers away — and 8x8 retired it entirely on December 31, 2025, so the only reason to care about Fuze today is understanding what 8x8 offers as its successor.
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