Guru

Guru is the enterprise knowledge platform that turns scattered company knowledge into a single source of truth — expert-verified cards delivered in Slack, Teams, and the browser, with cited AI answers on top. TrustRadius scores it 9.2/10 across 567 reviews: reviewers love the centralized, verified knowledge and the time savings, but search relevance, the AI answers, and the editing tools are the recurring weak spots.

What is Guru?

Guru solves the problem every growing company hits: the answer to every question exists somewhere — in Slack, a doc, someone's head — but nobody can find it. Guru captures that knowledge as small, self-contained cards, each one verified by an expert on a schedule you set, so the content you rely on stays accurate instead of rotting. Those cards are then delivered where your team already works: a browser extension surfaces them as you type in Gmail, Zendesk, or Salesforce, the Slack and Teams integrations answer questions in the channel, and AI search provides cited answers drawn from the verified library. On TrustRadius it scores 9.2/10 across 567 reviews, with reviewers consistently praising the centralization, the verification workflow, and the genuine time savings — 38% report significant efficiency gains. The criticisms cluster in three places: search relevance (keyword matching that occasionally surfaces the wrong card), an editing/formatting experience reviewers find frustrating, and AI answers that are convenient but not always right. For onboarding, support, and sales enablement teams, Guru is a strong, well-reviewed pick. It is not the place for heavy content authoring, and the per-seat pricing plus AI credit billing means you should model the real cost before you sign.

Key Features

• *Expert-verified cards** — Knowledge captured as cards, each reviewed by a subject-matter expert on a schedule
• *Validation schedules** — Automated reminders keep content accurate and current
• *Enterprise AI search** — AI answers with citations drawn from your verified knowledge library
• *Browser extension** — Surfacing relevant cards as you work in Gmail, Zendesk, Salesforce, and more
• *Slack & Teams integrations** — Answers delivered right in the tools your team already uses
• *AI Agents & Research** — Custom AI agents that research and answer from your knowledge
• *Knowledge Quality Automation** — Automated checks on content accuracy, usage, and gaps
• *Content libraries & hubs** — Organize cards, templates, and approved content by team or use case
• *Analytics & usage insights** — See what teams search for and how knowledge drives performance
• *Enterprise security** — SSO/SAML, advanced permissions, and governance controls

Who is it for?

• Support and customer service teams that answer the same questions repeatedly
• Sales and enablement orgs that need consistent, current product and process knowledge
• Onboarding — getting new hires productive without overwhelming them
• Companies where knowledge is scattered across Slack, drives, and heads

Who is it NOT for?

• Teams that author long, rich documents — the editor is the most common complaint
• Organizations that need offline access to knowledge
• Budget-strapped teams — everyone who reads needs a paid seat and AI runs on credit billing
• Teams that want an AI answer engine first and knowledge management second