Heroic Knowledge Base
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TL;DR
Self-hosted WordPress knowledge base plugin that deflects up to 60% of support tickets with instant type-ahead search, smart article organization, search analytics, visitor feedback and an AI assistant on the top tier.
Pricing
Starting at $67.60/year
Additional Pricing Information
Essential $169/yr ($67.60 first year), Plus $349/yr ($139.60 first year), Pro + AI $599/yr ($239.60 first year). 14-day money-back guarantee. 60% off first year with code INTRO60. FAQ, glossary and multilingual support included in every plan.
Details
What is Heroic Knowledge Base?
Heroic Knowledge Base turns your WordPress site into a self-serve help center. Articles look great by default with no theme tweaks, visitors get instant type-ahead search that answers as they type, and unlimited categories, tags and drag-and-drop ordering keep hundreds of articles browsable. Plus tiers add search analytics (see exactly what visitors search for - including the terms that return nothing), article feedback, access control for private or intranet knowledge bases, and Pro + AI layers in an AI chatbot powered by HelpJet that answers from your own articles. It runs on your own domain and database with one flat annual fee and unlimited users, instead of monthly per-seat pricing from hosted KB platforms.
Key Features
- Instant search - Type-ahead results answer visitors as they type, deflecting repeat questions from your inbox.
- Beautiful articles by default - Responsive layouts and brand-matching colors/fonts with no designer or code needed.
- Unlimited categories & tags - Nested sub-categories, drag-and-drop ordering and tags keep hundreds of articles discoverable.
- Search analytics - See every search term (including empty ones) to know exactly which article to write next (Plus).
- Article feedback - Helpful/not-helpful votes and star ratings show which articles land and which need work (Plus).
- Access control - Lock the whole KB, a category or single articles to logged-in users; run public, password-protected or intranet (Plus).
- AI assistant - AI chatbot powered by HelpJet that answers from your own articles, grounded in your content (Pro + AI).
- Multilingual support - Full WPML support for serving answers in every language your customers speak.
- Rich articles - Built-in table of contents, YouTube/Vimeo embeds, attachments and revision history.
- Import & migrate - One-click import from BetterDocs and Echo, plus CSV article import.
- Dedicated KB theme & Chrome extension - Launch a purpose-built KB site and search it from any webpage.
Who is it for?
- WordPress businesses answering the same questions repeatedly
- SaaS and product teams publishing customer-facing help docs
- Developers publishing technical documentation and tutorials
- Agencies building knowledge bases for clients
- Anyone who wants to own their content on their own domain
Who is it NOT for?
- Teams that want a fully hosted SaaS knowledge base with no WordPress site
- Users who need a free plugin - Heroic KB is paid
- Teams that expect page-builder-style visual design control
The Bottom Line
Heroic KB is the best-value knowledge base for WordPress owners who want to own their content and stop paying per-seat monthly fees. Instant search, analytics and the AI assistant cover what most hosted KBs do for a fraction of the lifetime cost - just budget for the renewal.
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