inTouch
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TL;DR
inTouch by rdcom unifies email, SMS, and RCS campaigns — plus automated journeys, drag-and-drop builders, segmentation, and real-time analytics — in one multichannel messaging platform.
Key Facts
Free version: 60-day free trial with 250 emails/day and 20 SMS or RCS messages — no credit card required.
Pricing
Starting at $49 lifetime deal
License Tier 1
- 10,000 emails/month
- 200 mobile credits (one-time)
- Email, SMS, and RCS channels
- Marketing automations & campaign management
- Advanced audience segmentation
- Unlimited contacts & lists
- Drag & drop content builder
- A/B testing
- API & webhooks
- Deliverability tools
License Tier 2
- 22,000 emails/month
- 400 mobile credits (one-time)
- All Tier 1 features
License Tier 3
- 50,000 emails/month
- 1,000 mobile credits (one-time)
- All Tier 1 features
License Tier 4
- 100,000 emails/month
- 2,000 mobile credits (one-time)
- White label
- Multi-tier & multi-user
- All Tier 1 features
Additional Pricing Information
inTouch is quote-based on the vendor site (the parent company sells enterprise messaging), but the AppSumo lifetime deal makes it accessible at $49 for 10,000 emails/month with 200 one-time mobile credits, scaling to $429 for 100,000 emails/month and white label. SMS/RCS run on one-time mobile credits priced per country via an external price list, with add-on packs at $35/2,000 credits.
Details
What is inTouch?
inTouch is a customer-engagement platform built by rdcom, a Verona-based messaging operator that has run proprietary email, SMS, and RCS infrastructure for over 25 years. Where most marketing tools bolt SMS onto an email product, inTouch treats email, SMS, and RCS as equal channels inside one audience database: you design a journey once and let it branch across inbox, SMS inbox, and the richer RCS format. Reviewers can't weigh in yet — the AppSumo deal launched August 2026 with zero reviews and exactly one pre-purchase question on the page. What's verifiable is the spec: drag-and-drop email editing with A/B tests, journey triggers keyed to contact actions and database conditions, unlimited contacts and lists, GDPR-aligned consent management, RESTful API/webhooks plus Zapier, and a Salesforce Marketing Cloud integration for injecting SMS/RCS into enterprise journeys. The deal tiers are volume-banded ($49/10k emails per month up to $429/100k, with white label only at the top), and SMS/RCS runs on one-time mobile credits priced per country. It fits SMB-to-enterprise teams that genuinely need coordinated email+SMS+RCS sends under one roof — but as a day-one launch from a ten-person vendor in a brutally crowded category, it's a bet on execution and roadmap discipline more than a proven track record.
Key Features
- Multichannel Campaigns — Build and send email, SMS, and RCS from one platform, or combine all three inside a single coordinated journey
- Drag-and-Drop Email Editor — Responsive emails with text, images, buttons, video, and dynamic content, with A/B testing
- RCS Messaging — Build interactive RCS cards with media, CTAs, and dynamic fields
- Journey Builder — Visual workflows triggered by contact actions, events, or database conditions, with waits, splits, and branches
- Audience Management — Unlimited contacts and lists with advanced segmentation and GDPR-aligned consent handling
- Subscription Flows — Centralized subscribe, unsubscribe, and preference-update flows with custom confirmation pages
- Real-Time Analytics — Track opens, clicks, bounces, sends, and interactions to refine the next campaign
- Transactional Messaging — OTP services, order confirmations, shipping alerts, and reminders alongside marketing sends
- Integrations — RESTful API, webhooks, Zapier, and a Salesforce Marketing Cloud app for SMS and RCS
Who is it for?
- SMBs and e-commerce brands that want email, SMS, and RCS coordinated in one dashboard instead of bolt-ons
- Marketers already on Zapier who want no-code campaign triggers and journey automation
- EU/Italy-focused businesses that value a GDPR-native, locally-regulated messaging vendor
- Teams sending transactional messages (OTPs, order confirmations) who want them managed beside marketing
- Agencies wanting white-label capability — but only at the $429 tier
Who is it NOT for?
- Anyone who needs it in production tomorrow — it's a day-one launch with zero reviews
- High-volume senders above ~100k emails/month — there's no tier beyond Tier 4
- Buyers whose audience is mostly iOS or regions with weak RCS support, where the 'multichannel' pitch loses value
- People who want transparent per-message SMS pricing rather than one-time credits metered by country
- Enterprises needing white label on a mid-tier budget
The Bottom Line
inTouch is the most credible 'email + SMS + RCS in one place' pitch on AppSumo right now — the parent company actually runs the messaging infrastructure, the roadmap is real, and the four lifetime tiers are sensibly volume-banded. But it's also a brand-new product with zero reviews from a ten-person team entering a category Mailchimp, Klaviyo, and ActiveCampaign own, and the SMS/RCS credits model plus carrier-dependent RCS coverage means the headline 'multichannel' feature may underdeliver for non-European audiences. At $49 the email side alone probably pays for itself; just don't buy it for the RCS or the white label unless you've confirmed coverage and are willing to take the top tier.
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