LogMeIn Rescue
TL;DR
LogMeIn Rescue is a remote support solution for IT teams to troubleshoot PCs, Macs, and mobile devices with secure, fast remote access.
Key Facts
Free version: LogMeIn Rescue offers a 14-day free trial. No permanent free tier.
Pricing
Starting at $1,299/year
Rescue
- Remote device support
- Real-time monitoring and reporting
- Integrations and APIs
- Security and compliance
- Session recording
Additional Pricing Information
LogMeIn Rescue starts at $1,299/year per technician. Mobile support add-on, AI add-on, and Translation add-on available at extra cost.
Details
What is LogMeIn Rescue?
LogMeIn Rescue is a remote support platform designed for IT teams providing technical assistance across PCs, Macs, and mobile devices. The tool offers Live Lens (real-time camera sharing), Live Guide (browser-based support with zero downloads), and AI session summaries for faster resolution. The mobile support add-on extends capabilities to smartphones and tablets. However, LogMeIn Rescue is one of the most expensive remote support solutions on the market at $1,299/year per technician, with AI and mobile features costing extra. Free alternatives like AnyDesk and Remote Utilities have closed the feature gap significantly, making Rescue harder to justify for small teams. Best suited for enterprises already in the GoTo ecosystem or organizations needing enterprise-grade compliance and security.
Key Features
- *Remote Device Support** — Troubleshoot PCs, Macs, and mobile devices remotely
- *Live Lens** — Real-time camera sharing for on-site visibility without travel
- *Live Guide** — Zero-download browser-based support for end users
- *AI Session Summaries** — Auto-generate resolution notes after each session
- *Screen Translation** — Real-time translation for multilingual support teams
- *Session Recording** — Record sessions for training and compliance
- *VoIP Audio** — Built-in audio communication during support sessions
- *ServiceNow Integration** — Advanced integration for enterprise ITSM workflows
Who is it for?
- IT support teams needing secure remote troubleshooting across devices
- Enterprises with compliance requirements for support sessions
- Organizations already using GoTo products (GoTo Connect, GoTo Resolve)
- Support teams needing camera sharing and visual troubleshooting
- Educational institutions managing distributed device fleets
Who is it NOT for?
- Small teams on tight budgets — free alternatives work fine
- Organizations wanting simple remote access without per-seat costs
- Teams needing deep ITSM integrations beyond ServiceNow
- Companies avoiding vendor lock-in — GoTo pricing history is aggressive
- Individual users — Rescue is designed for technician-to-end-user support
The Bottom Line
LogMeIn Rescue is a mature, feature-rich remote support platform with unique capabilities like Live Lens and Live Guide. It's designed for professional IT support teams that need enterprise-grade compliance and security. But at $1,299/year per technician — with mobile and AI features costing extra — it's one of the most expensive options available. Free alternatives like AnyDesk now offer comparable core functionality. Unless you need the specific enterprise compliance features or are already committed to the GoTo ecosystem, you can get more value elsewhere.
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