Nextiva

VoIP Providers, Unified Communications as a Service (UCaaS) Solutions, Contact Center
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contact★★★★★★★☆☆☆7.6

TL;DR

Nextiva is a business communications platform offering VoIP, unified communications, and contact-center tools built for reliability and support-driven buyers.

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Key Facts

VendorNextiva
Best fit
SMBEnterprise

Pricing

Starting at From about $18.95/month per line

Free TierFree TrialSaaS
Most Popular

Nextiva Business Phone Service

From ~$18.95/month per line
Monthly
Cloud VoIP
  • VoIP calling with unlimited domestic calling
  • Auto attendant and call routing
  • Mobile and desktop apps
  • Call analytics and recording

Additional Pricing Information

Nextiva pricing depends on lines, features, and contract length; bundled contact-center add-ons raise cost.

Details

What is Nextiva?

Nextiva delivers cloud-based business phone service with unified communications, auto attendants, mobile access, and contact-center add-ons. Reviewers score it 7.6 out of 10 across 363 TrustRadius reviews, noting strong support and straightforward setup while citing inconsistent call quality and mobile-app performance. It is best for buyers who value onboarding and simplicity more than the deepest contact-center feature set.

Key Features

  • *VoIP** — Cloud calling with domestic unlimited calling
  • *Auto Attendant** — Call routing and IVR setup
  • *Mobile App** — Remote calling and voicemail access
  • *Analytics** — Call reporting and performance data
  • *Integrations** — CRM and business tool connections
  • *Contact Center** — Optional call-center add-ons

Who is it for?

  • Small businesses replacing legacy office phone systems
  • Teams wanting straightforward unified communications
  • Remote and hybrid teams needing mobile calling
  • Buyers who prioritize vendor support and onboarding

Who is it NOT for?

  • Enterprise contact centers needing deep workforce optimization
  • Buyers needing fully transparent flat-rate calling plans
  • Teams prioritizing best-in-class mobile app UX
  • Organizations standardizing on Microsoft Teams or Zoom Phone

The Bottom Line

Nextiva is a solid business communications upgrade for teams that value support and simplicity. The 7.6 reviewer score reflects competent delivery with reliability gaps. If call quality is mission-critical, compare RingCentral, 8x8, and Five9.

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