Smartlook

Heatmap and Session Recording, Digital Experience Intelligence Platforms, Conversion Rate Optimization Tools
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freemium★★★★★★★★☆☆8.8

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TL;DR

Smartlook is a digital experience intelligence platform combining session recording, heatmaps, funnels, and product analytics for websites and mobile apps.

Read the Bottom Line ↓

Key Facts

VendorSmartlook
Best fit
SMBEnterprise

Free version: Smartlook offers a free starter plan with limited sessions and features.

Pricing

Starting at Free starter plan; paid from $55/month

Free TierFree TrialSaaSiOSAndroid
Most Popular

Smartlook

Free starter; paid from ~$55/month
Monthly or annual subscription
Cloud
  • Session recording and replay
  • Heatmaps and click tracking
  • Mobile app analytics
  • Funnels and conversion analysis

Additional Pricing Information

Smartlook pricing depends on sessions, sites or apps, support tier, and analytics depth.

Details

What is Smartlook?

Smartlook is a digital experience analytics platform offering session recording, heatmaps, funnels, and product analytics for websites and mobile apps. Reviewers score it 8.8 out of 10 across 302 TrustRadius reviews, noting session replay clarity, mobile coverage, and conversion insight while noting data governance needs. It is strongest for product and growth teams improving onboarding, friction, and conversion.

Key Features

  • *Session Recording** — User journey replay and anomaly detection
  • *Heatmaps** — Click, move, and scroll analysis
  • *Funnels** — Conversion and drop-off tracking
  • *Mobile** — iOS and Android session and event analytics
  • *Events** — Custom tracking and product analytics
  • *Integrations** — CMS, analytics, and support tools

Who is it for?

  • Product and growth teams analyzing user behavior
  • Companies optimizing website and app conversion
  • Buyers evaluating session replay and heatmap tools
  • Teams comparing Smartlook, Hotjar, and FullStory

Who is it NOT for?

  • Buyers avoiding session-privacy or compliance concerns
  • Teams without product analytics ownership
  • Organizations wanting fully enterprise analytics suites only
  • Users without tagging or event taxonomy discipline

The Bottom Line

Smartlook is a strong experience-analytics option, especially for product and growth teams. The 8.8 score reflects session replay clarity. Compare Hotjar and FullStory before standardizing on one behavioral tool.

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