TeamViewer
TL;DR
TeamViewer is the best-known remote access and support platform — connect to any computer or mobile device from anywhere, share files, hold meetings, and manage unattended devices with enterprise-grade security.
Pricing
Starting at $0
Remote Access (Free)
Remote Access
Business
Enterprise
Details
What is TeamViewer?
TeamViewer is the market-leading remote access and support platform, used by everything from individual users helping family members to enterprise IT teams managing thousands of unattended devices. The core is simple: a unique ID and password let anyone connect to a device from anywhere and control it as if sitting in front of it, with file transfer, screen sharing, chat, and meetings layered on. It runs on every major platform — Windows, Mac, Linux, iOS, and Android — and its unattended-access features let IT teams manage fleets of machines without anyone at the other end. TrustRadius reviewers rate it highly for ease of use, connection speed, and the significant cost savings of remote support, and it has been a TrustRadius Top Rated product for eight consecutive years. The consistent complaints are about commercial pricing — which is high and rising — plus large file transfer speed, occasional connection drops, and a less fluid mobile experience. For individuals and small non-commercial users the free tier is excellent; for businesses the value equation is real but the price is the sticking point, which is why AnyDesk, Splashtop, and Chrome Remote Desktop keep winning refugees.
Key Features
- Remote control — Full desktop control from any connected device
- Unattended access — Connect to devices with no one at the other end
- File transfer — Move files between devices mid-session
- Screen sharing — Share your screen for collaboration and demos
- Remote meetings — Video and chat within the same platform
- Mobile device support — Control and support iOS and Android devices
- Cross-platform — Windows, Mac, Linux, iOS, Android, and browser
- Security — End-to-end encryption, 2FA, and access reporting
- Device management — Manage fleets, deploy, and monitor remotely
- Integrations — Helpdesk, ITSM, and automation integrations
Who is it for?
- IT support teams that fix employee and client devices remotely
- Managed service providers supporting multiple client sites
- Individuals who want free remote access to their own devices
- Non-technical users — anyone can connect with an ID and password
- Businesses that want to cut travel costs for on-site support
Who is it NOT for?
- Budget-conscious businesses — AnyDesk and Splashtop cost far less
- Light users who refuse annual licenses
- Companies needing huge simultaneous sessions — pricing scales painfully
- Anyone hoping the free tier covers commercial work — it does not
- Mobile-first support teams — the touch experience lags competitors
The Bottom Line
TeamViewer is the default remote access tool for a reason: it just works, it is genuinely easy, and the security and cross-platform coverage are excellent. For personal use, the free tier is the best thing going. But for business, the price is the elephant in the room — it is the most expensive mainstream option, the free tier is policed aggressively, and the license math hurts as you scale. If you have the budget and value reliability and brand trust, TeamViewer will never let you down. If you are cost-sensitive or only need occasional remote support, try AnyDesk or Splashtop first — you may save real money without noticing the difference.
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