UKG Pro

Compensation Management, Benefits Administration, Employee Performance Management, Employee Scheduling, HR Management, Payroll, Succession Planning, Talent Management, Time Tracking, Workforce Management
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contact★★★★★★★★☆☆8.2

TL;DR

UKG Pro is a cloud-based human capital management suite that brings payroll, HR, talent, time and attendance, benefits, and workforce management into one platform.

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Pricing

Free TierSaaS
Most Popular

Enterprise

Custom quote
modules priced per employee per month
Cloud

Details

What is UKG Pro?

UKG Pro is the flagship HCM platform of UKG, the company born from the merger of Kronos and Ultimate Software. It bundles payroll, HR core, benefits administration, talent management, time and attendance, employee scheduling, and workforce analytics into one cloud platform, and TrustRadius rates it 8.2 out of 10 across more than 1,600 reviews. Reviewers genuinely praise the payroll engine — clean, accurate, and fast, with direct deposits that "just work" — plus the onboarding flow that gets new hires signed and e-signed in record time, and the fact that it replaces a pile of separate tools. The persistent criticisms are the slow and complex reporting and BI, the occasionally dated and click-heavy interface, and customer service that ranges from excellent to painfully slow depending on the week. UKG Pro is a serious, full-featured enterprise HCM for organizations that want payroll and HR under one roof — just budget for the support relationship and the reporting learning curve.

Key Features

  • Payroll — accurate, fast processing with direct deposit
  • HR core — employee records, demographic data, and self-service
  • Benefits administration — open enrollment and carrier feeds
  • Talent management — recruiting, onboarding, and performance reviews
  • Time and attendance — tracking with third-party integrations
  • Employee scheduling — shift planning and workforce management
  • Workforce analytics — dashboards and ad-hoc reporting
  • Succession planning — talent pipelines and development
  • Compensation management — pay equity and salary planning
  • Compliance — ACA tracking, tax filing, and garnishments

Who is it for?

  • Mid-size to enterprise organizations needing full HCM coverage
  • Companies replacing a patchwork of separate HR and payroll tools
  • Teams that want payroll, talent, and time under one roof
  • Organizations with complex compliance and audit reporting needs
  • Businesses that can invest in training and a support relationship

Who is it NOT for?

  • 24/7 public-sector operations like police and fire
  • Small businesses that do not need enterprise modules
  • Teams that want self-serve reporting without IT help
  • Companies burned by slow customer support
  • Those wanting fast, frequent feature communication

The Bottom Line

UKG Pro is a heavyweight cloud HCM that genuinely delivers on payroll — reviewers call it clean, accurate, and fast — and it collapses a stack of separate HR tools into one platform. At 4.1 stars across 1,636 reviews, the real complaints are the clunky, slow reporting, the dated interface, and customer service that varies wildly. My verdict: if you are an enterprise that needs payroll, talent, and workforce management integrated, UKG Pro is a legitimate contender. But you are buying a support relationship as much as software, so pressure-test UKG's support during the sales process, and steer clear if your workforce runs around the clock.

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